Payment Policy

At Pear Jewels, we offer flexible, secure, and transparent payment options to make your luxury shopping experience effortless.

Accepted Payment Methods

We accept a wide range of secure payment methods, including:

• Credit & Debit Cards: American Express (Amex), Mastercard, Maestro, JCB, and VISA

• Digital Payments: PayPal

Your payment information is always protected through secure encryption technology.

Order Cancellation Policy

Changed your mind? We understand.

• To cancel your order, please contact us within 2 days of placing it.

• Cancellations made after this period will incur a 15% cancellation fee, as your custom jewellery may already be in production.

Partial Payment Option

We offer a flexible partial payment plan:

• Start with a 20% deposit

• Pay the remaining balance before shipping

Need help with this? Contact our support team — we’re here to assist.

Shipping Information

All our jewelry is made to order, crafted with exceptional care and precision.

• Production time: 10–12 business days

• Delivery time: Typically within 15–20 business days from the order date

We offer FREE shipping Australia-wide. For all international orders, shipping fees will be calculated during checkout.

Once shipped, you’ll receive an email with your tracking number for full order visibility.

Important Notes

• All shipments are fully insured until delivered. A signature is required upon delivery.

• We do not ship to PO Boxes.

• Pear Jewels is not responsible for delays caused by customs, weather, or unforeseen circumstances.

Questions?

Have a question about payment or shipping? Just drop us a message — we're always happy to help make your Pear Jewels experience smooth and joyful.